Company and Services FAQs​

We review your information, check availability, assess site or delivery needs, and contact you with pricing and next steps.

Cost varies based on pool model, equipment, site conditions, and installation type. We provide a quote based on your specific requirements.

• Supply-only fibreglass pool packages with equipment and guidance
• Full installation, including approvals, pool supply, excavation, plumbing, crane, concreting, and handover

• Supply-only: Eastern Australia, from Gippsland (VIC) to Cape York (QLD)
• Full installation: Newcastle, Lake Macquarie, Maitland, Cessnock, Upper Central Coast, and Lower Hunter Valley

Monday to Friday, 8:30am–4:30pm.
After-hours enquiries are answered on the next business day.

Send your name, address, mobile, email, preferred pool model, timeframe, and installation type. We assess your site and provide a proposal.

We use your address to check access, services, local rules, and delivery requirements so the quote matches your site.

Yes. We recommend designs that suit your layout, finishes, and overall look.

• Supply-only: Depends on location and stock availability
• Full installation: Around 3 months, including approvals and build

We confirm timing after your assessment.

Yes. We assess your space, access, and needs, then recommend suitable pool options.

Packages are customisable. Standard inclusions are pump, filter, sanitiser, and LED lights. Optional upgrades include heating, cleaners, automation, dosing systems, and covers.

Yes. You can choose pumps, filters, sanitisation, lighting, heating, automation, and cleaners.

Yes. We offer finance options through HandyPay for pool and outdoor projects.

Yes. Most projects require a CDC or DA. We advise which applies to your site.

Yes. We offer support for water balance, equipment issues, and ongoing maintenance.

We accept bank transfer and approved finance options.

Yes. We can discuss your project and provide guidance before preparing a proposal.

Start dates depend on approvals, pool selection, and schedule. We confirm timing after your quote is accepted.

Yes. Photos help assess access, slope, and layout. We’ll provide a link or email for upload.

Yes. We work on both new construction and established properties.

Yes. We can coordinate timing with your other trades for a smoother build.

We review your details, check availability, assess site or delivery needs, and contact you with pricing and next steps.

Submit your details. We arrange a site check (if needed), handle approvals, and schedule delivery or installation.